Data Retention Policy
Data Retention Summary
We only keep your personal information for as long as necessary to provide our Pilates services, comply with legal obligations, and manage our relationship with you. For most client data, this means we keep it for up to 6 years after our last contact.
We securely delete or anonymise data when it’s no longer needed. You can always contact us to find out what information we hold about you or to request changes.
If you have any questions about our data retention practices, please get in touch at admin@hausofcontrology.com.
Data Retention Policy
Introduction
At Haus of Contrology, we are committed to protecting the personal data of our clients, staff, and partners. This Data Retention Policy explains how long we keep personal information, why we keep it, and how we ensure it is securely disposed of when no longer needed, in compliance with UK data protection laws including the UK GDPR and the Data Protection Act 2018.
Purpose of Data Retention
We retain personal data only for as long as necessary to:
- Provide and manage our Pilates services and client relationships
- Meet legal, regulatory, and contractual obligations
- Protect the rights, property, and safety of our clients and business
- Respond to any queries, complaints, or claims
| Type of Data | Retention Period | Reason |
|---|---|---|
| Client contact & booking details | Up to 6 years after last contact or contract end | To comply with UK tax, accounting & contract law (Limitation Act 1980) |
| Payment and financial records | 6 years | Required by UK tax and accounting regulations |
| Health and medical information | Duration of client relationship + 1 year | For health & safety during service provision and potential claims |
| Marketing consents & preferences | Until consent withdrawn or 3 years after last contact | To respect client marketing preferences and GDPR |
| CCTV footage | Typically up to 30 days (unless retained due to incident) | For security and safety purposes |
| Complaints and dispute records | 6 years after resolution | To manage legal risks and ensure accountability |
| Staff records (if applicable) | Typically 6 years after employment ends | To comply with employment and tax laws |
Data Disposal
Once personal data is no longer required for the purposes for which it was collected, we securely delete or anonymise it to protect privacy.
Regular Reviews
We review the data we hold regularly to ensure it is accurate, up-to-date, and only retained as long as necessary.
Your Rights
You have the right to request access to your personal data, ask for corrections, or request deletion where applicable. If you have questions about how long we retain your data or wish to exercise your rights, please contact us at:
Email: admin@hausofcontrology.com
Policy Review
This policy will be reviewed annually or when there are changes in legal or business requirements.